The Cancer Treatment Centers of America (CTCA) has selected Skylight Healthcare Systems to install and deploy Skylight ACCESS in three of its hospitals. Following the successful launch of Skylight ACCESS at CTCA at Western Regional Medical Center in suburban Phoenix, the benefits of the Skylight system will now also be available to patients at CTCA hospitals in suburban Chicago, Philadelphia and Tulsa.
Patients and their families will enjoy a broad spectrum of digital amenities directly through their in-room television. The Skylight ACCESS System provides patients access to personalized educational videos related to their healthcare issues, healing and spiritual programs, service requests, dining menus, satisfaction surveys, and discharge information and instructions for continued care after leaving the hospital. Skylight ACCESS is a built-in patient service request and feedback system that patients operate with the click of a button -- without nursing staff assistance. Using the flat panel TV located in their rooms, patients easily navigate through an easy-to-read menu.
Additionally, the Skylight system provides a way for CTCA staff to monitor efficiency and customer satisfaction. All requests and responses are monitored in real-time. Skylight has taken things a step further by incorporating customized electronic satisfaction surveys. By responding to patients' concerns in real-time, hospitals using Skylight have seen their patient satisfaction scores greatly improve.