Services and Support
The enthusiastic support for the Skylight CareNavigator™ system in patient rooms, nursing stations and executive offices isn’t just driven by the performance of our product. It reflects the performance of our people.
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From the design of network infrastructure to our management and implementation of the solution’s installation, our knowledge, our attention to the details of project management and our ongoing communication take the drama and the distraction out of the healthcare IT implementation process.
Once installed, our account management team delivers on-site training and ongoing support. Your account manager works with the steering committee and the hospital’s executive champion. We’re in close touch with both clinicians and administrators to make sure CareNavigator™ plays the precise role intended, and delivers the measurable results desired.
We understand that our solution is being used to support specific hospital initiatives.
Our team is focused on making sure we are:
- Providing administrative relief for clinicians
- Preventing the loss of reimbursement revenue
- Positioning the hospital as the market’s premier provider of care.
This takes more than our industry-leading healthcare technology. It takes our commitment. A commitment we make to help provide superior care for thousands of patients every day in more than 70 hospitals.
This commitment goes well beyond today. Our culture of innovation means we are constantly working on new ways for our partners to effectively harness the capabilities of interactive patient care technology.
We are working on extending our dynamic systems to deliver even more measurable patient satisfaction across the continuum of care.
As we continue to innovate by paying attention to patients and helping to automate workflows, we will insure that CareNavigator™ remains at the forefront of technology. Our mission is to keep CareNavigator™ aligned with the shifting objectives of our partners and focused on enhancing the patient experience.