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ACCESSSM Overview
Satisfaction, Efficiency, Patient Care
The hospital environment has never been more demanding. To improve care and manage patient loyalty, hospitals must create an optimal patient experience by providing information, education and entertainment options for patients as well as capturing real-time patient feedback at the point of care. All of these elements are vital to hospital service and efficiency.
Consider this scenario in your facility:
Jane Doe, an MS patient undergoing hospital treatment, didn’t have to move more than a finger to access the latest MS treatment information on-demand, check on her physical therapy appointment, request pizza for lunch and watch the latest movie blockbuster. She easily navigated the custom content and services on-demand through her in-room TV using the integrated, digital pillow speaker provided by Skylight Healthcare Systems. When her physician ordered specific educational videos for her to watch, her TV was programmed to display them. And, at discharge, her case manager easily provided her with the latest community resources, products and services she would need to manage her care at home.
Jane is one of the thousands of hospital patients and staff members who now have access to a fully customized multimedia experience through Skylight’s ACCESS Interactive Patient System. ACCESS is the first two-way digital communications platform of its kind to turn a hospital TV set into an interactive information, communication, and entertainment network.
Skylight Healthcare Systems is the pioneer in healthcare experience technology(tm). Skylight’s ACCESS Interactive Patient System creates an environment of empowerment, driving patient satisfaction and patient loyalty by delivering custom hospital information content, real-time service recovery, convenient, on-demand patient education, two-way messaging, automated customer service and entertainment amenities.
In nearly 40 hospitals across the country, Skylight’s ACCESS Interactive Patient System is impacting an estimated 2.9 million “patient days” per year. Participating hospitals have reported that with nominal upfront capital, the ACCESS System has had tremendous positive impact on their patient satisfaction, staff efficiency, market share and their bottom line.
Not only is the ACCESS System affordable, it is also a turnkey solution. The system uses device-neutral technology, enabling hospitals to leverage existing televisions, flat-panels, swing arms or other in-room display device. All content and communication pathways are delivered over a stand-alone data cable network which Skylight Healthcare Systems installs along with digital connections in every patient room. Skylight Healthcare is the only interactive patient system provider exclusively offering extensive remote maintenance capabilities, continuous remote monitoring of system performance, remote reboot functionality, and a fully redundant system which provides TV failover mode in the unlikely event of a network failure. Additionally, the Skylight Healthcare Systems subscription model provides full support and maintenance during the life of the contract.
For hospitals seeking to improve staff productivity while enhancing quality of care and patient satisfaction, Skylight Healthcare Systems has demonstrated its ability to help resolve these tough challenges. Skylight has published several case studies and results briefs documenting benefits including:
• Significantly increased overall patient satisfaction
• More and better patient feedback for quality improvement programs
• Actionable real-time feedback
• Increased operational efficiencies and control
As patients bear more of their own healthcare costs, they are becoming more involved with personal healthcare decisions. Combined with increased regulatory compliance requirements and staff shortages, hospitals are responding by expanding existing quality improvement programs and improving staff workflows with initiatives specifically designed to raise patient satisfaction and staff efficiency. Skylight’s ACCESS Interactive Patient System provides hospitals with significant advantages in supporting these goals.
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