Hospital Pulse Report: Patient Perspectives on American Health Care
South Bend, IN. © 2007 by Press Ganey Associates, Inc.

The 2007 Hospital Pulse Report: Perspectives on American Health Care examines the experiences of more than 2.3 million patients treated at more than 1,700 acute care hospitals in 2006. The report provides national patient perspectives regarding the quality of hospital care.

Key findings of Press Ganey research support the benefits of implementing the Skylight ACCESS Interactive Patient System to augment communication between hospital staff and patients - an area the Report indicates continues to need improvement. According to the Report, "the top priority for improving hospitals, from the patient perspective, is the ability to respond to their concerns and complaints". Further, the Report states: "Communication is a key driver of satisfaction. Patients want more attention and credence given to their personal needs. Responding to concerns with compassion and sensitivity is essential to providing quality patient care. Even clinical care can be affected when the patient’s personal needs are not met."

Skylight's ACCESS Interactive Patient System is a proven solution to impact patient satisfaction and inpatient quality initiatives. In April 2006, Skylight Healthcare published a Results Briefs documenting benefits from real-time patient feedback across three hospitals' use of the Skylight ACCESS Interactive Patient System. In summary, the capabilities enabled by patient communication at the bedside provide hospitals with significant advantages, and provide actionalble information that can be used to positively impact patients' impressions and overall satisfaction.

Click here to review abstracts of Skylight Healthcare's Proven Results documenting key benefits in patient satisfaction, staff efficiency and clinical outcomes.  You may also request a full copy of any of our studies by clicking on the link following each abstract.

Click here to visit the Press Ganey website and download the Hospital Pulse Report: Patient Perspectives on American Health Care