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Account Manager

09.08.2014

About Us:

San Diego-based Skylight Healthcare Systems is the industry leader in interactive patient systems supporting the continuum of a patient’s “journey of care” – before, during and after the hospital stay. Our CareNavigator™ solution turns the bedside TV, tablet or mobile device into a seamless interactive system for real-time communication through personalized patient notifications and updates to ensure the quality of care. Our people are committed to giving healthcare organizations solutions that provide patients and families with greater control, faster healing, and a better grasp of health issues. Skylight is driven by constant innovation, flawless execution, and long-term relationships.

About You:

This key team member provides strategic account management, client service, outcomes management, and clinical relationship building for our partner hospitals. The Account Manager is responsible for full account management including (but not limited to):

  • Advancing and managing the client relationship.
  • Increasing and maximizing system utilization.
  • Developing strategic account plans in order to generate successful outcomes and to drive improvements in key metrics.
  • Conducting quarterly review meetings with executive team.
  • Demonstrating new product features and enhancements and offering new services and expanded features.

All activities are conducted in an effort to maintain strong client relationships and the highest levels of client satisfaction while delivering value and results.

Highly seasoned account management skills with a consultative approach are required with experience dealing with all levels including “C” suite. Sales (farming) skills are a plus but this is NOT a sales position. This key team member is responsible for the client relationship and account ownership after the contract is earned. This team member will display and deliver ‘above and beyond’ service and consistently look and create opportunities to go the ‘extra mile’. This person will be self-managed, and will work and report remotely. The ideal candidate will have previous experience working in a hospital environment. Extensive account management experience with the ability to build and expand key relationships at all levels and within various functional areas of the hospital are required. These diverse areas include hospital C-Level Executives, Administration, Nursing, Informatics, Marketing, Service Excellence, IT, Facilities, Quality, and Engineering etc.
Must be extremely polished and possess strong interpersonal, facilitation, listening and relationship building skills.
This position reports to the Director of Client Services.

Education and Experience:

Bachelor’s degree and minimum of 5 to 7 years account management experience required. Account management experience working with hospitals or in healthcare is required. Nursing and clinical experience is a big plus and highly preferred.

Compensation and Benefits:

Skylight offers a competitive salary and a strong benefits program to all employees and their families.
Please send a cover letter with salary history to resume@skylight.com or click here to apply for this position.